Effective Date: [Insert Date]

At Christine’s Chop Shop, we’re committed to providing fresh, high-quality exotic bird food your flock will love. If you’re not completely satisfied with your purchase, we offer a 30-day refund or replacement policy to ensure your peace of mind.

We accept refund or replacement requests within 30 days of the delivery date under the following circumstances:

• Product arrived damaged, spoiled, or contaminated
   
• You received the wrong item
   
• Verified quality concerns reported within 30 days
   

To process your request, we require:

• Proof of purchase (order confirmation or receipt)
   
• Photos of the product if damaged, incorrect, or quality-related
   
• Product must be unused and at least 75% full, unless reporting a freshness or quality issue
   

• Orders older than 30 days from delivery
   
• Items marked as Final Sale
   
• Products showing signs of improper storage (exposure to heat, moisture, etc.)
   
• Custom or specialty blends made specifically for a customer
   

1. Email us at Christineschopshop@gmail.com within 30 days of delivery.
    
2. Include your order number and photos (if applicable).
    
3. Our team will respond within 1–3 business days.
    

If approved:

• Replacements will be shipped at no additional cost.
   
• Refunds will be issued to the original payment method within 5–7 business days.
   

• If the issue was due to our error (damaged, defective, or incorrect item), we cover shipping costs.
   
• For other approved returns, customers are responsible for return shipping fees.